Thank you for your interest in our company. Your privacy is important to us, and you should always feel safe and comfortable when visiting our website. That’s why we have put both technical and organizational measures in place to ensure we observe the relevant legislation at all times. This document describes the information we may gather and what we do with it.
Responsible for the content and services made available on this website is:
RWE Platz 1
E-mail RWE Aktiengesellschaft
If you have any questions about data protection at RWE AG, contact the responsible for data protection at:
Datenschutzbeauftragter (Data Protection Officer)
RWE Platz 6
You alone decide whether or not to provide us with your personal data, e.g. as part of a registration process or contact enquiry. In general we will use your personal data to help us answer your enquiry, process your order, or give you access to special information, products or services.
When you register, submit a contact enquiry, etc., you may voluntarily make personal data available to us. This may mean we have to communicate your data to a Group member company. Your data is not shared with third parties outside the Group unless this is expressly required under the terms of your enquiry or the product or service you request. You will be advised of this at the appropriate point. If you wish, you can also provide us with personal data via applications incorporated in our platform (e.g. contact forms or services for which you need to set up a user account). The use of these applications may be subject to conditions that differ from this Privacy Information. We will expressly draw your attention to this by way of additional privacy clauses. Art. 6 para 1 (b) of the EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data for the performance of a contract to which you are a party. Cases in which we need to obtain the consent of the data subject to process his or her personal data are governed by Art. 6 para 1 (a) GDPR.
If you access our websites or view a file, data relating to this process will be stored in a log file on our web server. Apart from your IP address, this data is not linked to you personally. We therefore cannot identify which user viewed which data. But if you access our website, data transmitted to us by your browser is automatically gathered and stored.
This involves the following data:
- The domain name of the website you came from
- The websites that you visited in our system
- The names of the files you viewed
- The date and time you viewed a file
- The name of your Internet Service Provider
- And your PC operating system and browser version, as appropriate
- The host name of the accessing computer
- Language settings
This data is collected for security and/or statistical purposes and to optimize our Internet presence. This data is not attributed to specific people, and is not associated with other data sources. Data is saved for six months and then deleted. Your data is not disclosed to third parties. In exceptional cases we may be obliged to release personal data only when ordered to do so by the competent authorities, if required in order to avert a risk, for law enforcement purposes or for other reasons as determined by the law.
We deliberately avoid logging IP addresses in clear text when you use our websites. Before being saved in our web server log file, your IP address is pseudonymized using a process that complies with privacy requirements. We use the pseudonymized IP addresses to identify and counter attacks, for example, or to draw up web statistics.
Web analysis and web optimization using Cookies and tracking pixels
When you visit one of our websites, we store information on your computer in the form of a cookie, which we automatically recognize on your next visit. Cookies are text files that are stored either in your web browser, or by your web browser on your computer. Viewing a website may store a cookie on your operating system. This cookie contains a characteristic sequence of characters that enable the browser to be clearly identified when the website is viewed again.
Using cookies helps us to give you unrestricted use of our website. They let us ensure your visit to our website is as convenient as possible. For example, they help us to adapt a website to your interests, or save your username to avoid the need to enter it again every time you visit.
We also use tracking pixels on our website. Tracking pixels are small graphics on websites that enable log files to be recorded and analyzed. When you visit a website, tracking pixels record information in the cookie file in your browser. Using pixels lets us show you targeted information and content.
Our websites give you the option of viewing and adjusting our cookie and pixel settings here. Please note that certain cookies and pixels are required for technical reasons to ensure our website continues to function correctly.
See here for an overview of the cookies and pixels used on our websites, the data processed in each case and the relevant recipients.